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Marketing Management Assignment Example | Topics and Well Written Essays - 250 words - 2

Showcasing Management - Assignment Example Coca cola ought to consider and incorporate various parts of segment condition including chang...

Wednesday, August 26, 2020

Marketing Management Assignment Example | Topics and Well Written Essays - 250 words - 2

Showcasing Management - Assignment Example Coca cola ought to consider and incorporate various parts of segment condition including changing blends old enough, ethnicity, and varieties in instructive levels (Martin and John 860). Coca Cola’s showcasing in 2014 requires financial examination investigating global downturn and expansion rates. The contemporary buying intensity of Coca cola buyers relies upon the current income, costs, reserve funds, obligation, and shopper spending designs. Coca cola advertisers must take sharp note of the deficiencies in crude materials, expanded vitality expenses and contamination levels (Martin and John 863). Contamination levels of the non-biodegradable coca cola containers and covers may prompt creation and deals constraining by the different states and governments thus the advertisers should definitely observe about it. The progression in innovation in 2014 straightforwardly influences the deals and showcasing of Coca-cola. The web and different types of broadcasting media offices make notices simpler in this way expanding deals. Advertisers of Coca-cola must agree and work inside the specified laws and guidelines in regards to business inside each nation of activity. The different worldwide governments have laws shielding coca cola and different organizations from uncalled for rivalries in the market. People in different social orders have shifting perspectives with respect to the Coca-cola drink. The advertisers must fuse the network and individual perspectives in regards to the beverage so as to be fruitful in the

Saturday, August 22, 2020

Monetary Incentives as Employee Motivation

Financial Incentives as Employee Motivation Section 1: Introduction 1.1 Background to Context In a profoundly serious business condition associations need to produce and support higher benefits to endure and accomplish stable development in future years inside the setting of globalization (Wolfson, 1998:5). The simplest and most commonsense strategy for creating benefits is to build the degree of deals in an organization. This degree of deals can be expanded through different techniques, for example, executing powerful and productive promoting methodologies and focussing on fulfilled clients. Pulling in new clients is progressively troublesome in contrast with holding past clients. It is without question that the fascination of new clients would require extra expenses and costs identified with showcasing and limited time battles. (reference this in the event that you can pose the inquiry says who, at that point it ought to be referenced) The most significant and critical procedure of holding old clients is to continue existing clients fulfilled (ref). The fulfillment level of clients is influenced (would impacted be superior to influenced) by various factors, for example, nature of items, costs of merchandise and the level and nature of administration and backing gave by the staff of an association. This infers if clients are fulfilled they will keep purchasing items from an association, their fulfillment and the administration and backing gave by representatives of that association assumes an expanding job of the achievement of an association (Kuballa, 2006:10). The representatives will offer brilliant types of assistance and backing in the event that they are fulfilled (happy with what?) and friends the board needs to keep (guarantee) the workforce/deals power is reliably exceptionally fulfilled and roused. The inspiration and fulfillment of representatives particularly the business power inside an association is o f high significance for them, as both the responsibility of these workers in accomplishing the goals of an association and consumer loyalty levels are reliant on the inspiration and fulfillment levels of representatives (Ekerman et al, 2006). (Do you need a passage clarifying the terms fulfillment and inspiration toward the start? It might support the peruser). Numerous associations respect the workforce and representatives (are workforce and representatives not the equivalent?) as significant resources, who are liable for accomplishing the general points and destinations of an association (reference). Organizations and the executives of organizations actualize different persuasive procedures and methodologies to build efficiency levels of representatives and adequately resolve and manage different human asset the board issues (Mullins, 2005:834). Directors can rouse representatives utilizing different procedures which incorporate incredible and serious pay and compensation bundles, granting rewards and motivators, improving working conditions (counting nature), expanding the degree of worker inclusion in the dynamic procedure which thusly makes a feeling of strengthening with respect to a worker (reference). (erased the) Managers in associations can build representative inspiration levels by giving both inborn and outward awards to workers in various structures (Mullins, 2005:473). Cash and money rewards are perhaps the best inspiration of workers in any unique situation and representatives can be roused viably through money and cash rewards or rewards which are materialistic or quantitative in nature (Axelsson and Bokedal,2009). Use of various strategies of inspiration in associations is of high significance not exclusively to guarantee expanded degree of worker fulfillment yet additionally to guarantee expanded nature of merchandise and ventures directly affecting the degree of consumer loyalty (erased words here) which will in the end increment the benefit of an organization (reference). The business power in an association is one of the most significant workforces components of an association; they are straightforwardly liable for expanding and keeping up the degree of deals inside that association. The methods and procedures of inspiration become increasingly significant where HR and work force are bounteous and there is noteworthy rivalry in worker enrollment and employing (reference). Researchers, experts, analysts and creators have underlined the significance of applying viable inspirational procedures throughout the years and contend that spurring representatives is one of the most significant elements of supervisors inside an in associations and if associations need to prevail on a drawn out premise they have to reliably persuade workers and accomplish elevated levels of worker fulfillment (reference). Giving workers an impetus as advancements, rewards and other inborn and extraneous prizes expands the degree of representative inspiration inside an association (reference). The usage of inspiration strategies particularly fiscal based or extraneous prizes is relevant and successful in any setting whether enormous or little (ref). The organizations working in nations where human asset is bottomless and economies are subject to individuals, for example, China, India, Vietnam, Taiwan and Philippines need to execute and apply compelling vital persuasive strategies s o as to hold representatives and pull in gifted and experienced specialists (ref). There are much number of associations that have re-appropriated their tasks to thee these areas because of ease of work and HR however the reality remains that these districts have an exceptionally serious human asset condition and directors in these associations should be both steady and careful in inspiring representatives particularly through money related motivating forces and advantages (McCourt and Eldridge, 2003). 1.2 Objectives During my activity As a major aspect of my job as office chief in Toys R Us I had the chance to work intimately with different salespersons that were paid by the organization in different manners relying on their exhibition and the assignment they had in inside the organization. A few people were compensated with rewards and motivators abundantly while others were never remunerated. This made me miracle and question whether cash and money related advantages had any centrality and significance in expanding the inspirational degree of representatives and whether monetary compensation affected on the maintenance holding of these workers inside and the association. The primary goal of the (what does the allude to Yours or somebody elses) flow explore is to break down and decipher the persuasive speculations and ideas particularly as for money related motivator strategies of inspiration. The exploration (your examination I think?) will concentrate on the persuasive methods and extraneous prizes utilized by supervisors in different organizations to inspire representatives and increment the degree of fulfillment of workers. The examination will assess and investigate a few inspiration methods and the ramifications of these strategies on representative fulfillment and execution inside an association. The present situation (what is the present situation do you mean as far as your own examination for example there is a scarcity of writing identifying with †¦.) of inspiration is very restricted as there is an absence of research in job of cash and financial advantages as persuasive powers of people and representatives. The data and research which is available accessible is viewed as very invalid in the flow situation (what is this momentum situation Do you mean the focal point of your study!!!!) particularly propelling the business power through money related motivating forces and advantages. The exploration will explicitly concentrate on the accompanying destinations. Considering inspiration as a noteworthy power in an association Assessing inspiration as an instrument for achieving achievement in an association Persuasive hypotheses and their usage in the working environment Effect of money related impetuses in inspiration and fulfillment of representatives Significance and advantages of money related impetuses in inspiration of representatives 1.3 Rationale for Objective The hypothetical system of inspiration and accomplishing representative inspiration is very far reaching and all understudies who complete their investigations in business the board know are acquainted with the rudiments of worker inspiration and these understudies further thus proceed to become chiefs in associations in their expert vocation (ref). The information on speculations and methods of inspiration isn't sufficient for accomplishing worker inspiration inside an association (ref). Supervisors need to comprehend the significance of inspiration and understand the criticalness of inspiration as a triumph factor for associations (ref). Despite the fact that administrators know about the speculations and procedures of inspiration they neglect to apply these hypotheses in the working environment (ref). The significance and effect of fiscal impetuses on representatives and the job of cash as a help is instructed and talked about fundamentally yet chiefs despite everything neglect to perceive this reality (ref). Indeed, even today the most huge factor prompting moving the development of workers starting with one association then onto the next association is the better pay and money related advantages. In todays serious world and particularly after the worldwide budgetary emergency took cost it has gotten very significant for organizations to hold proficient representatives and one method of holding effective representatives and pulling in gifted work power is to give serious remuneration bundles and propel workers through money related motivating forces (ref). Subsequently this examination will break down the hypothetical structure of inspiration through money related motivating forces and find distinguish how this system can for all intents and purposes be executed in the work environment. 1.4 Research Hypothesis The ebb and flow (do you need the word ebb and flow?) inquire about is completed dependent on a theory and information is gathered and examined from different essential and auxiliary sources to assess this hy

Wednesday, August 19, 2020

Online Summer Math Tutorial COLUMBIA UNIVERSITY - SIPA Admissions Blog

Online Summer Math Tutorial COLUMBIA UNIVERSITY - SIPA Admissions Blog Admitted applicants who have paid the deposit and confirmed enrollment for this fall will soon receive information on a summer math tutorial.     The first year at SIPA is filled with required quantitative courses.   Economics, quantitative analysis, and financial management are the building blocks of effective policy making. The purpose of the summer math tutorial is to give students a jump start on the first year curriculum.   The summer math tutorial will also help prepare students for a math quiz that will be administered during orientation to help make class placement decisions.   Many of our admitted applicants have not sat in a classroom in years and the tutorial is meant to knock some of the mental rust off.   Also of note is that to qualify for second year fellowship consideration, students must have a GPA of 3.2 at the conclusion of the first semester. While the summer math tutorial is highly recommended for all admitted MIA and MPA students, it is not a requirement.   It will be administered online, so no matter where you are in the world, as long as you have an internet connection you will be able to participate. So if you have been admitted and paid a deposit, hang tight for a little while longer and information on the summer tutorial will be sent to you via email soon.   We will also be posting some of the syllabi used in our core courses this past year to give you an idea of what you might expect from the core curriculum.

Sunday, May 24, 2020

Production Credits And Financing Incentives - 1677 Words

Investments by large chemical companies are focused on biobased facilities, but production credits and financing incentives are needed to create U.S.-based facilities. After a somewhat rocky start following the expiration of funding from the 2008 Farm Bill, the biobased products programs had a good level of support in the 2014 Farm Bill. The administrative regulatory rules are well developed, particularly for the Biorefinery Assistance program. Previously, this rule was strictly for advanced biofuels, whereas the current iteration expanded the sector to include biobased products and renewable chemicals. This has led to the development of a framework for assessing the biobased economy. However, this framework also requires that we make the public and private sectors be made aware of the fact that biobased products are not in stand-alone facilities; rather, they are part of a large supply chain that begins with biorefineries. In the past, if a biorefinery produced anything other than biofuels, it did not qualify for Farm Bill benefits, but this has changed. The Biomass Crop Assistance Program (BCAP) is an extremely important part of the Farm Bill. For members of the farming community to grow cellulosic, non-food crops, they need assurance that they can make money by doing so. Some biomass crops require a planting lead-time of 1 to 5 years, and this program now provides an assured market with mandatory funding. The BCAP is also an emerging program. CellulosicShow MoreRelatedThe Costs Of Geothermal Power Plant1651 Words   |  7 Pagesfactors determining the costs of the project. In our plan, 10MW per well, thus we need 9wells. Re-injection wells are also required to re-injection the cooled geothermal brine back into the well field. We assumed the ratio of re-injection wells to productions wells is 0.7:1. As a result, we need 7 rejection wells. In addition, we need 2 wells for testing. We assume the cost of drilling a well is $5 million, so the total of drilling cost will be $90 million. 8.1.3 Power Plant Construction Cost The constructionRead MoreEssay On Agricultural Subsidies808 Words   |  4 Pagesin Management from the Sloan School of Business, â€Å"The Export Credit Guarantee Programs provides commercial financing to enable the exports of U.S. farm products. Specifically, the USDA guarantees the credit of foreign buyers when they cant get credit approval locally. The Dairy Export Incentive Program (DEIP) pays cash subsidies to dairy exporters to help them meet the subsidized prices of foreign dairy producers†. While the incentives encourages the use of subsidies in other regions, it also improvesRead MoreCalifornia Film Commission Case Study962 Words   |  4 PagesFilm Television Tax Credit Program 2.0, providing tax credits to qualified productions that are produced in California. (FLICS 1) Program 2.0 offers tax credits to TV projects and feature films with several application periods each fiscal year. (FLICS 2) Their address is 7080 Hollywood Blvd., Suite 900, Hollywood,CA 90028. You can reach them at (323)-860-2960, or (800)-858-4749. TheCalifornia Film Television Credit Program 2.0 allocates $330,000,000 a year as tax credits. $92 million of thatRead MoreThe Financing For Small And Medium Sized Enterprises1606 Words   |  7 PagesThe financing for Small and Medium-sized Enterprises (SMEs) is an interesting subject for policymakers and researchers because of the major contribution of SMEs to private sectors all over the world and SMEs are deemed financially constrained (Beck et al, 2010; Berger and Udell, 2006). SMEs in industrialized countries account for more than 90% of all enterprises, contribute to around two-thirds of all workforce and almost 50% value added in non-agricultural production. Therefore, SMEs is crucialRead MoreMy Paper1503 Words   |  7 Pagesapply in your thinking and written response. You will be assessed in part on the logic and critical thinking demonstrated in your stated rationale. Additionally, be sure to cite the relevant FAR and DFARS passages related to your rationale. No credit will be given for a response in which rationale is requested but not provided or, i f provided, is inconsistent or inaccurate. Your assignment is due before your class starts on Monday (Day 1). Post your completed assignment in Blackboard no laterRead MoreThe Ethics Of The Corporation1518 Words   |  7 Pagestakes into account both equipment and labor. The tax credit amounts to a 30% credit for solar, fuel cells, small wind and various other PTC-eligible technologies, and a 10% credit for geothermal, micro-turbines, and Combined Heat and Power (CHP). Unlike the PTC, the ITC has a time commitment of only five years, and the tax credit is realized the same year the project begins operation. Ownership transfers are permitted, but if a project owner sells its assets before the end of the five-year periodRead MoreCommercial Banks Finance The Industrial Sector947 Words   |  4 Pagesresources and encourage savings by offering various types of incentives and benefits to the investors. They expand branches of the banks in urban and rural areas and mobilize savings even at far of places. Investment in New Initiatives: Entrepreneurs generally vacillate to invest in risky areas. Therefore, banks provide short-term and long term loans to entrepreneurs and investors to invest in new business and adopt new methods of production. Promotion of Trade and Industry: With the growth of commercialRead MoreThe Strategy Of The Deutsche Brauerei Essay902 Words   |  4 PagesBrauerei for the reason that Ukraine distributors have defaulted on their payments since 1998. Deutsche Brauerei has relaxed their terms to 2% 10, net 80 and yet they have not been able to meet their due dates. Based on this I recommend Greta to: Tighten credit policy toward the Ukrainian distributors. Slow capital expansion towards Ukraine in order to collect outstanding receivables. Focus on isolated cities in the Ukraine that are meeting company standards (Kiev, Odessa) The debt at Deutsche Brauerei isRead MoreWhat is Lifted Imagery?1631 Words   |  7 Pagesventure capitals. Further equity capital financing would be limiting the company so the next step is to look at debt financing or possibly crowd sourcing. The financing that is required past the initial loan from The Golden Group is needed to fund equipment purchases and mainly upgrades. The amount of financing would need to be around $30,000 to purchase a professional camera system and upgrade the UAV to carry the heavier professional camera. In terms of financing, $30,000 is on the lower end and shouldRead MoreA Brief Note On Pulp And Paper Green Transformation Program1334 Words   |  6 Pageshttp://fednor.gc.ca/eic/site/fednor-fednor.nsf/eng/h_fn02348.html †¢ Pulp and Paper Green Transformation Program – Natural Resources Canada – Funding to achieve measurable environmental benefits through energy efficiency improvement, renewable energy production or emission reductions at Canada’s pulp and paper mills. Program in operation from 2009-2012. Source: http://cfs.nrcan.gc.ca/pages/231 †¢ Renewable Fuels Regulations – Environment Canada – Federal regulations requiring an average 5% ethanol in gas

Wednesday, May 13, 2020

Disability Discrimination In Society - Free Essay Example

Sample details Pages: 2 Words: 501 Downloads: 5 Date added: 2019/03/29 Category Society Essay Level High school Tags: Discrimination Essay Did you like this example? It is human nature to hate individuals that are different than normal. Every person has a different insight of standard and when someone steps over that boundary it results in discrimination. In December 2013, an employee is caught sleeping on the job by two of his supervisors. Don’t waste time! Our writers will create an original "Disability Discrimination In Society" essay for you Create order The employee claims it was due to his disability of anxiety attacks. The supervisor claims, they were never informed of this person disability. There are different types of disabilities hearing disabilities, learning/cognitive disabilities, motor disabilities, mental health conditions and visual disabilities. In this case, did the employee have the right to sue the company? Where the supervisors correct in firing the employee for sleeping on the job? In December 2013, shift manager Jesse Stewart (Paxtons direct supervisor) and senior manager Tim James (two supervisor levels above Paxton) were summoned to the employee break room, where they found Paolino reclining in a chair (Jodi R. Bohr). The employee Paolino was sleeping in the chair, when the two-supervisors walked in the break room. They tried to get his attention, but after a few times he woke up. The managers sent the employee home for the rest of the day. Later in the day, Paolino emailed his supervisor Later that day, Paolino e-mailed James and Stewart about the incident. He apologized for falling asleep (Jodi R. Bohr). The next work day, the Paolino showed up for work. The supervisors gave him termination papers. The employee did not have grounds to sue the company. In the court papers US Airways hired Jonathan Paolino in April 2013. At a preemployment drug screen, he disclosed that he was taking medication for a general anxiety disorder. He later told his immediate supervisor, Michelle Paxton, about the medication (Jodi R. Bohr). He had one panic attack during the of 2013. The immediate supervisor should have informed the supervisor above his level of the employee medication. Since, the two supervisors were unaware of his medication and disability. The employee lost the law suit, because he should have given a written doctors statement to protect himself and he should have never sent the email, which proved he was guilty. The bosses could have given him a written verbal warning, but if its in policy of zero tolerance, then they are not obligated. For years, courts have often ruled that employees cannot use last-minute declarations of disabilities to protect themselves from the potential cons equences of their actions or avoid getting fired (Ryan N. Parsons). In the case of Mr. Paolino, the employee should have taken exact precaution to stay up on the job. The employee could have turn in legal documentation from a certified physician about his medication and disabilities. The employer supervisors could have given the employee a second chance, verbal warning, or 30-day probation period. In this case the employee was at fault, because he failed to stay up on the job. He tried to use his disability to save his job, which the two supervisor who caught him sleeping was not aware of his disability.

Wednesday, May 6, 2020

Biography of Eva Beem Free Essays

Jennifer Grijalva P. 1 February 28, 2012 Biography Of Eva Beem Eva Beem was the daughter of Hartog and Rosette Beem. She was born on May 21, 1932, in Leeuwarden, Holland. We will write a custom essay sample on Biography of Eva Beem or any similar topic only for you Order Now When she was eight-years old,and she was in the school when the Germans invaded Holland in May of 1940. Her father was a high school teacher in the small city of Leeuwarde, in northern Holland. When the Germans invaded. They immediately embarked upon steps to separate the Jews from the rest of the population. Beginning in October 1940, they was liquidated Jewish businesses and banned Jews from most professions. The Dutch population resisted the anti-Jewish measures enacted by the Germans. But the Germans reacted brutally, and were able to break up most organized resistance. Many Jews were forced into restricted ghetto areas on July of 1941, and after May of 1942, all Jews had to wear the yellow star. Beginning in mid-July of 1942, the Germans began rounding up Holland’s Jewish citizens. They were first taken to transit camps, and from there to death camps in Poland. Father’s of Eva decided that the family would go into hiding, because they felt that the children would be safer posing as non-Jews in a rural village, Eva and her younger brother were sent to the village of Ermelo with a Christian family, to risk death to save them, but the Nazi found them. Eva was given a new name and identity, she was known as Linni De Witt, and she was attended to the school along with the other village children. Eva Been and her brother Abraham were killed in gas chambers. She and her brother die on February of 1944. She was only 11 years old when she die in the gas chambers,and her brother was only 10 years old when he die with her sister Eva. How to cite Biography of Eva Beem, Essay examples

Tuesday, May 5, 2020

Communication Incident for Body Movements- myassignmenthelp.com

Question: Discuss about theCommunication Incident for Body Movements and Timing. Answer: Introduction Communication is an important and fundamental part of human life. It is the process of sending and receiving information from one person to another. Communication facilitates the transmission of knowledge and information from one individual to another. Primarily, communication can either be classified as verbal or non-verbal (Craig, 2017). While verbal communication refers to the use of the voice, volume and pitch to communicate, the non-verbal form of communication utilizes gesture, body movements, timing and facial expressions to transmit information (Lucas, 2017). Thus, this paper tries to explain a specific communication concept using the example of a recent communication incident. Specifically, the paper focuses on the non-verbal communication with deep focus on the concept of kinesics. Communication Incident Recently, my brother and I experienced a communication incident at home. The incident began after I requested my elder brother to remove the trash and take it outside since it was the day when the garbage collection truck came around the neighborhood to collect trash. For a long time now, I had been the one responsible for removing the garbage. However, on this day, I was really busy cleaning the dishes and had no time to take the trash out. So, I humbly requested my older brother to take the trash out so that we dont miss the garbage collection. My humble request was not well received as my brother appeared to be irritated. Although he did not utter a word, I could clearly tell from his grim facial expressions that he was not amused by my simple request (Cohen, 2016). Looking at his face, there was a forward thrust of his jaws and a slight lift in his chins. His eyebrows were also furrowed with deep lines appearing on his forehead (Estrada, 2014). In addition to the facial expressio ns, he used various body movements, gestures and head movements to indicate his unwillingness to take the garbage out. He shook his head multiple times indicating that he did not want to wake up from his work station just to go out and take the garbage. Sensing his unwillingness to help, I told him that I will take the garbage out by myself since I did not want to bother him any further. In the end, I took the trash out myself. Communication Concept: Kinesics Primarily, Kinesics refers to the non-verbal behavior related to the movement of the body as a whole, or a part of the body. In this regard, it is worth pointing out that all communicative body movements are regarded as kinesics. Notably, there exist five kinds of kinesics, among them regulators, adaptors, emblems, affective display and illustrators. Regulators To begin with, regulators refer to those non-verbal signs that modulate, maintain and regulate the flow of speech during communication (Hans and Hans). Thus, this may include movements of the head such as nodding or shaking. These regulators are usually used to find out if one has understood the instructions or agrees to what the other party is proposing. Emblems Unlike regulators, emblems are non-verbal cues that have a verbal counterpart. Simply put, they are symbols used to refer to certain words. A perfect example of an emblem is the British sign for victory (stretching the middle finger and forefinger) to symbolize the letter V, which stood for victory during the WWII. However, the interpretation of these cues is not universal and may differ from one culture to another. Illustrators On the other hand, illustrators refer to non-verbal cues that are used to demonstrate what is being said by the speaker. Mainly, they are used to reinforce what is being said during a particular conversation (Types of Nonverbal, n.d.). It may include cues such as pointing to something that the speaker and the audience are discussing about. Just like regulators, the usage and meaning of illustrators may vary from one group of people to another. Affective display Lastly, affective display refers too body and facial movements that display and demonstrate a certain affective emotion among people who are conversing. Noteworthy, different cultures have different interpretations and may practice displaying their emotions differently (Hans and Hans, 2015). The Link between the Concept and the Incident Indeed, there is a significant link between the concept of Kinesics and the communication incident between my brother and I. Specifically, my brothers non-verbal response to my request to take the trash out was a classic demonstration of the various cues of kinesics. Primarily, my brother utilized affective display as a tool for illustrating his inner emotions through the use of facial expressions, head movements as well as body movements. His facial expression characterized by a forward thrust of his jaws and a slight lift in his chins was a clear non-verbal communication of the fact that he was angry and unimpressed by my request to remove the trash out of the house. Furthermore, his eyebrows were furrowed with deep lines appearing on his forehead, a clear indication of the annoyance and frustration that accompanied my request. In addition, the constant shaking of his head upon my request was an indication that he disagreed with my views and was not about to assist me with my reque st (Hans and Hans, 2015). Likewise, he used hand and arm movements such as swinging it from left to right while shifting in his chair indicated that my request was unwelcome and he had no intention of lending me a helping hand on that particular day. Conclusion All in all, all factors taken into consideration, communication plays an important role in the human world. Also, non-verbal communication is an important aspect of communication as it allows the transmission of emotions that words alone cannot explain. In this case, the non-verbal concept of kinesics has been utilized to explain the non-verbal cues exhibited by my elder brother during our recent communication incident. Indeed, the model has successfully interpreted the non-verbal cues and emotions of my elder brother during the incident. Reference List Cohen, E. (2016). Facial Expressions The Art of Non-verbal Communication. [online] Global Intelligence Consultants Inc. Available at: https://www.globalintelconsultants.com/02-13-16-facial-expressions--the-art-of-non-verbal-communication.html [Accessed 11 Apr. 2018]. Craig, R. (2017). Definitions and Concepts of Communication. [online] Oxford Bibliographies. Available at: https://www.oxfordbibliographies.com/view/document/obo-9780199756841/obo-9780199756841-0172.xml [Accessed 12 Apr. 2018]. Estrada, A. (2014). The Universal Anger Face. [online] UC Santa Barbara. Available at: https://www.news.ucsb.edu/2014/014375/universal-anger-face [Accessed 11 Apr. 2018]. Hans, A. and Hans, E. (2015). Kinesics, Haptic s and Proxemics: Aspects of Non - Verbal Communication. Journal Of Humanities And Social Science, 20(2), pp.47-48. Lucas, A. (2017). The Importance of Verbal Non Verbal Communication. [online] Livestrong. Available at: https://www.livestrong.com/article/156961-the-importance-of-verbal-non-verbal-communication/ [Accessed 11 Apr. 2018]. Types of Nonverbal Communication. [online] Open Library. Available at: https://open.lib.umn.edu/communication/chapter/4-2-types-of-nonverbal-communication/ [Accessed 11 Apr. 2018].